Contact details, every vehicle, full visit history, estimates, invoices, and messages — one profile that’s always current because it’s where the work is logged.
See each vehicle’s past services, recommendations, and deferred work, so advisors make smarter recommendations and customers feel known.
Lapsed customers and deferred work surface automatically, turning your customer list into a pipeline instead of a static database.
Because the CRM is the operational record, nothing is rekeyed and nothing drifts out of sync between systems.
The Customer Hub keeps every message attached to the customer, so the CRM reflects the relationship, not just the transactions.
The customer record updates as a natural byproduct of running the shop — not from manual data entry.
A new customer and vehicle are added once — at the counter or during a new job — and decoded by VIN or plate to prefill details.
Each estimate, inspection, work order, and invoice attaches to the customer and vehicle automatically.
Two-way texts join the same record through the Customer Hub, so the relationship history is complete.
Follow-up and revenue recovery use the record to identify who to reach and when — turning data into appointments.
The theory behind a standalone CRM is sound: keep great customer records and use them to drive repeat business. In practice, it fails in auto repair for one reason — data entry. A shop running flat out is not going to log every call, copy every estimate, and update every vehicle into a separate system. So the CRM falls behind, advisors stop trusting it, and it becomes an expensive address book.
TorqOS removes the data-entry tax entirely. The CRM is not a separate destination; it is the customer and vehicle records your team already uses to write estimates and take payment. That means the record is accurate because keeping it accurate is the same action as doing the job. A CRM that maintains itself is a CRM your team will actually use.
A database of past customers is only valuable if you act on it. The real return on a CRM comes from the follow-ups it makes possible: inviting back the customer who’s overdue, re-quoting the estimate that went cold, reminding the customer about the work they deferred. Without that activation, the CRM is just storage.
Because the TorqOS CRM is connected to inspections, estimates, and the Customer Hub, it powers exactly those plays through built-in follow-up and revenue recovery — all over compliant SMS that respects opt-outs. Pair that with the website and local SEO included on every plan, and you have one platform that both wins new customers and grows the ones you have. That combination is what separates TorqOS from operations-only tools like Tekmetric, Shopmonkey, and Mitchell 1.
It holds a complete record for every customer — contact details, vehicles, visit history, estimates, invoices, and messages — and that record is the same one your team uses to run the shop, so it’s always current.
No. The CRM is the operational record, so it’s enriched automatically as you write estimates, complete inspections, and take payments.
Yes. Each vehicle carries its own service history, recommendations, and deferred work, which advisors use to make better recommendations.
Built-in follow-up and revenue recovery use the customer record to identify who to reach and when, turning your list into a pipeline of booked work.
Yes. The Customer Hub attaches every text and shop event to the customer record, so the CRM reflects the full relationship.
Customer and vehicle records are in every plan; the full Customer Hub, follow-up, and recovery come with Shop Growth ($299/month) and above.
Start the 30-Day Growth Challenge, or book a live demo. Website and Google visibility included on every plan. Cancel anytime.